I can send emails from Sandesh. But why am I not able to receive emails in Sandesh?
f you are able to send using your domain based email address in Sandesh, but not receive emails, you need to modify the MX Records of your domain to point to Sandesh. The two records that need to be added to receive emails are listed below: Address - mx.sandeshonline.in Priority - 10
When should I change my MX Records?
You need to change your MX Records after you have added user mailboxes. In case you have created users without mailboxes, the emails to your domain may be bounced. Hence ensure that you have verified your domain, created users mailboxes before you change the MX Records of your domain.
I have changed my MX records but still I am not able to receive mail?
Sometimes the DNS changes take upto 24 hrs to take effect. The change depends on the TTL time set for your domain. You can check whether your MX records have been updated from the third party tools like www.mxtoolbox.com.
Can I create Distribution Lists in Sandesh Mail?
Yes you can create distribution lists in Sandesh Mail from admin panel.
I am planning to migrate my users from Google Apps hosted account to Sandesh. Is it possible to migrate without loss of any data?
You can start the migration after you point the MX Records to Sandesh. After you complete the steps mentioned in the Mail Hosting process, and start receiving emails in Sandesh, you can start migration. Since you would have started receiving emails in Sandesh, there will not be any loss of data. The duration of the Email migration will be based on the amount of data you have in your Google Apps accounts.
I have a lot of Contacts in CSV format. Is there a provision to import those contacts into Sandesh mail?
You can import contacts in CSV format in Sandesh Mail.
What are SPF Records?
Sender Policy Framework (SPF) is an email validation system designed to prevent email spam by detecting email spoofing, a common vulnerability, by verifying sender IP addresses. SPF allows administrators to specify which hosts are allowed to send mail from a given domain by creating a specific SPF record (or TXT record) in the Domain Name System (DNS). Mail exchangers use the DNS to check that mail from a given domain is being sent by a host sanctioned by that domain's administrators.